Shipments and returns

Your pack shipment

Important: ShopSmart will gift wrap your handbag purchase upon request! Personalized notes and cards are also available.

ShopSmart preferred carriers are: DHL, Italian Post (yes, it’s safe!), SDA Express Services, and TNT Global Mail.
Delivery window starts the moment your payment has been processed by our bank. 
Your handbag will arrive at your chosen destination within 2-10 business days.

Zone, Delivery Window, Preferred Carrier:

Italy - 1-2 business days - SDA Express Service or TNT Global Mail (express)
Europe (EU Countries) - 3-4 business days - SDA Express Service (express)
Europe (non-EU Countries) - 3-4 business days -SDA Express Service (express)
North America (US & Canada) - 4-8 business days - Italian Post, SDA Express Service or TNT Global Mail (express)
Australia - 6-9 business days - SDA Express Service or TNT Global Mail (express)
Rest of the World 6-10 business days - SDA Express Service or TNT Global Mail (express)

Disclaimer: Factors impacting the delivery window: week-ends, statutory holidays, weather, strikes, war, acts of God.

ShopSmart customers will ALWAYS receive a tracking number with a tracking link, within 48h following the departure of the package,
For shipments leaving ItalianHandbags’s premises on Fridays, tracking numbers and tracking links will be communicated on Mondays. 
Similarly, for shipments leaving ShopSmart’s premises the day prior to a statutory holiday tracking numbers and tracking links will be communicated the next business day.

Final invoice value exclusions: import duties, taxes and other country specific charges

Import duties, taxes as well as other country specific charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be, prior to initiating purchasing.

In case of any inconvenience or issue with the purchasing experience please contact us immediately and ShopSmart will find a win-win solution. 


Boxes are amply sized and your items are well-protected.